Customer Care Officer at the Ibadan Electricity Distribution Company Apply Now

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Ibadan Electricity Distribution Company (IBEDC) Plc – Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).
We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.
We are recruiting to fill the vacant position below:
Job Title: Customer Care Officer
Location: Ibadan, Oyo
Specialization: Customer Care
Job Description
  • Managing the day to day running of IBEDC’s Customer Contact Centre and ensuring customer satisfaction through delivery of efficient and consistent customer services
Responsibilities
  • Assists in the implementation of IBEDC’s customer service policies and strategy
  • Responds to customer inquiries, requests and complaints
  • Creates and manages customer log – database to monitor and track all customer issues and resolution
  • Prepares regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
  • Executes the day-to-day operations of the unit and oversees call centre operations.

Qualifications and Requirements
  • Good understanding of Electricity Distribution Business and the Power Sector in general
  • Knowledge of Utility Industries
  • Strong Customer Relation Management Skills
  • Good knowledge of Marketing & Customer insights
  • Good Interpersonal, Negotiation and Communication skills (Telephone etiquette)
  • Proficient in the use of Microsoft Office suite
  • Minimum Qualification – Bachelor Degree
  • Required Experience 3 – 5 years
Application Closing Date
10th June, 2018.

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